Our Approach | Xenex
How we work with you to drive success:
We work with your hospital to determine the optimum disinfection protocol based upon your hospital layout, patient population, patient turnover and prevalent pathogens.
The Xenex team will travel to your facility and create a custom program based upon your project manager's proposed protocol.
We train your staff to Run the Robots™ to maximize the benefit of your Xenex investment for your facility.
An Account Manager is assigned to help you with your Xenex program and logistics, ensuring you receive the greatest possible ongoing improvement in HAI reduction.
Our customer online portal keeps you aware of the activities of your staff and the use of the Xenex LightStrike Robots in your facility. The extensive cloud-based reporting on utilization helps our teams to proactively help you meet your goals.
Our highly trained staff of experienced Infection Preventionists and epidemiologists assist in tracking outcomes at your facility. We help quantify the HAI reduction impact you can expect from your Xenex Program.
Maintenance & Repairs
An individual from each customer’s facility will receive Xenex Certified Technician training on routine maintenance and repairs to ensure uninterrupted use of the Xenex LightStrike Robot. Most repairs are easily resolvable in the field. If an issue requires more extensive service, repairs are performed at Xenex’s facility in San Antonio in a timely manner.